Michelle Perkins

• Michelle Perkins commented, 2 days ago
  1. Community
  2. Tips and tricks
  3. Notifications on Help Center article comments

  Apparently there is not an easy way to automatically subscribe agents to all articles. As I understand it, you can subscribe agents to articles via the API however I believe the Help Center API is...

  • View comment
  • 2 days ago
  • 3 votes
• Michelle Perkins commented, 4 weeks ago
  1. Community
  2. Feature requests
  3. Allow categories in Help Center to include images

  I had the same question and this is exactly what I was looking for. Thank you.

  • View comment
  • 4 weeks ago
  • 0 votes
• Michelle Perkins commented, 1 month and 4 days ago
  1. Community
  2. Tips and tricks
  3. Community tips for customer satisfaction (CSAT) surveys

  Great tips, Tom. I found “Five crazy tips for higher CSAT ratings that work” really interesting. I’m going to give them a go.

  • View comment
  • 1 month and 4 days ago
  • 0 votes
• Michelle Perkins commented, 10 months and 3 weeks ago
  1. Creating content
  2. Working with articles
  3. Promoting an article

  How do we change the color and appearance of the promoted article icon?

  • View comment
  • 10 months and 3 weeks ago
  • 0 votes
• Michelle Perkins commented, 11 months ago
  1. Creating content
  2. Setting up your knowledge base
  3. Moving and reordering sections and articles

  Why did you make it so tedious to review the entire structure of sections and articles and to move articles between sections? It was easy before the recent UI change. I miss being able to check ove...

  • View comment
  • 11 months ago
  • 3 votes
• Michelle Perkins commented, 2 years and 4 months ago
  1. Getting started
  2. Setting up Zendesk Gather
  3. Configuring Gather community settings

  Is there a way for an admin to receive a notification when a new post is added to the community?

  • View comment
  • 2 years and 4 months ago
  • 0 votes

You currently have no contributions.

You currently have no contributions.

• 1. Community
  2. Tips and tricks
  3. Notifications on Help Center article comments

  Apparently there is not an easy way to automatically subscribe agents to all articles. As I understand it, you can subscribe agents to articles via the API however I believe the Help Center API is...

  • View comment
  • 2 days ago
  • 3 votes
• 1. Community
  2. Feature requests
  3. Allow categories in Help Center to include images

  I had the same question and this is exactly what I was looking for. Thank you.

  • View comment
  • 4 weeks ago
  • 0 votes
• 1. Community
  2. Tips and tricks
  3. Community tips for customer satisfaction (CSAT) surveys

  Great tips, Tom. I found “Five crazy tips for higher CSAT ratings that work” really interesting. I’m going to give them a go.

  • View comment
  • 1 month and 4 days ago
  • 0 votes
• 1. Creating content
  2. Working with articles
  3. Promoting an article

  How do we change the color and appearance of the promoted article icon?

  • View comment
  • 10 months and 3 weeks ago
  • 0 votes
• 1. Creating content
  2. Setting up your knowledge base
  3. Moving and reordering sections and articles

  Why did you make it so tedious to review the entire structure of sections and articles and to move articles between sections? It was easy before the recent UI change. I miss being able to check ove...

  • View comment
  • 11 months ago
  • 3 votes
• 1. Getting started
  2. Setting up Zendesk Gather
  3. Configuring Gather community settings

  Is there a way for an admin to receive a notification when a new post is added to the community?

  • View comment
  • 2 years and 4 months ago
  • 0 votes